Who we are

We are William Reed.

We are the leading expert in the global Food & Drink industry.

From manufacturing through to retail and hospitality – we provide the inspiration, insight and connections to power our customers’ success.

Our specialists are deeply engaged in their markets and are recognised as the most trusted professionals in their field.

We have offices in Gatwick and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company’s current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Crawley office and to work remotely for the rest of the week.


Position: Full time (35hr per week), permanent

Location: Crawley / Hybrid

William Reed is investing in Arc XP, a market leading best of breed cloud-based digital experience platform! This technology will be supporting 20+ websites specialist domains across the Food, Cosmetics and Pharma industries. We are looking for a specialist software engineer to lead the ongoing continuous development of the websites.

What you’ll be doing

  • Working with key brands across spaces such as Food, Cosmetics and Pharma, the ArcXP Specialist Software Engineer will play a pivotal role in the delivery of industry leading websites through our newest state of the art digital experience platform, ArcXP.
  • Responsible for driving the configuration and delivery of high-quality products that both meet our customer needs and drive business growth. Guiding and developing these processes through the planning, build and testing phases of delivery.
  • Rolling out new features and updates across 20+ websites within a managed, efficient process across pre-production and production environments. This will involve configuration on a per-website basis as well as packaging and rolling out these releases through a GIT release process.
  • To establish, lead and improve the effectiveness of the change control process -maintaining roles and responsibilities for the development, configuration, and design teams.
  • Review and analyse the performance of the DXP and deploy improvement plans to reduce the need for no-value-add change.
  • Working with project management, editorial and commercial teams to ensure standardisation of change across the organisation while maintaining alignment to the groups processes and procedures.
  • Working with project management, editorial and commercial teams to define a pipeline of product features and create user stories based on the short- and long-term Product Roadmaps.
  • Act as the primary escalation point for business-critical issues. Ensure that issues affecting the DXP are reported and resolved in a timely manner.
  • Troubleshoot front end performance issues related to configuration and code using JavaScript, CSS, HTML.


What you’ll need:

  • Technical Aptitude – Experience of working with backend service infrastructure and API’s or in a platform team/s. A strong understanding of the technical architecture of complex CMS’, DXP’s and web technologies. Working knowledge of the React JavaScript framework, XML and JSON.
  • Communication/Organization – The candidate must have the ability to communicate clearly and directly with the business, from hosting development meetings and planning future change with external vendors to communicating ongoing progress with the ArcXP platform internally.
  • Stakeholder management – This is a hands-on role and which will closely work with stakeholders and senior management throughout the DXP’s product lifecycle from idea to delivery of change. The candidate must identify and manage anticipated resistance to change, and work with the business to ensure their engagement and adoption of new features or system changes.
  • Analytical – The candidate should monitor and analyse changes in the organisations environment (standards, customer etc) which may impact the DXP and develop solutions to improve processes in accordance with such requirements. This should include the continuous verification of the consistency, performance and compliance of the DXP and reporting through a suite of key performance indicators

Other information

Company Benefits Include:

  • A competitive salary
  • 25 days annual leave in addition to bank holidays- increasing by one additional day after 6 years, up to a maximum of 30 days.
  • An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our “MeDay”.
  • A volunteer day to take for supporting a chosen charity and giving back to the community.
  • Opportunity for hybrid working
  • Contributory Pension
  • Life Assurance Scheme
  • Group Income Protection
  • Enhanced family-friendly leave pay entitlements
  • Wellbeing benefits, including: A health care cash plan, Employee assistance programme and a 12-month wellness calendar for company-wide health, wellbeing, diversity & inclusion awareness dates.
  • Cycle to Work Scheme
  • Electric Car Scheme

Why work for us:

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.

If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.

How to apply?

Please submit your application including a cover letter/portfolio.

We look forward to receiving your application!

Please note: We do not accept unsolicited CV’s from agencies.