Who we are

We are William Reed.

We are the leading expert in the global Food & Drink industry.

From manufacturing through to retail and hospitality – we provide the inspiration, insight and connections to power our customers’ success.

Our specialists are deeply engaged in their markets and are recognised as the most trusted professionals in their field.

For 160 years, our diverse portfolio of trusted brands has delivered the information our clients need, reaching audiences through outstanding digital media, insights, prestigious awards, innovative exhibitions, events and print.

Fulfilling our role in the 21st century has meant harnessing digital channels to deliver insightful journalism and high-value data to businesses the world over. Guided by our Mission & Values, our Group’s activities now include category defining digital and print media, innovative business events and conferences, prestigious awards and informative conferences. We offer compelling research and powerful insights to our customers as well as providing recruitment and e-learning solutions within our core markets.

Position

We are actively recruiting for a System (IT) Support Engineer based at our office in Crawley, working within our 1st and 2nd line support level.

Working directly under the System Support Manager you will be responsible for dealing with technical support requests from all users within the business, liaising with other System Support Engineers and assisting with the maintenance and security of our network.

Requirements

Key Responsibilities:

  • Helping users solve technical issues with their computers (whether hardware or software)
  • Liaising directly with end users to resolve any problems, as directed by the System Support Team Leader
  • Logging technical support requests over the telephone or by email
  • Using remote control tools and technologies to assist end users as required
  • Inducting New Starters
  • Documenting systems and procedures as implemented for and on behalf of the business
  • Occasional travel to our other offices in London and Montpellier as the business demands
  • Adhering to the Service Level Agreement provided to the Business by the IT Department
  • Ensuring support requests are handled in an effective and efficient manner
  • Maximising user satisfaction with the resolution of incidents
  • Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team
  • Learning systems, software and processes to increase personal skills capability and troubleshoot problems at all levels
  • Work across teams and within projects when the appropriate resource is required

Required Skills and Experience

  • IT Helpdesk experience
  • Microsoft Windows troubleshooting experience (Windows 10)
  • Microsoft Office 365 experience
  • Hardware troubleshooting and fault diagnosis
  • Beneficial: Apple Mac OS X experience
  • Beneficial: experience with Adobe Creative Cloud applications
  • Beneficial: Working with GDPR
  • Beneficial: experience working with a Windows Azure Hybrid domain

Other information

William Reed has been providing market leading business information for over 150 years. From our origins in grocery, we have expanded across food and drink and into new sectors, including pharmaceuticals and cosmetics.

Fulfilling our role in the 21st century has meant harnessing digital channels to deliver insightful journalism and high-value data to businesses the world over. Guided by our Mission & Values, our Group’s activities now include category defining digital and print media, innovative business events and conferences, prestigious awards and informative conferences. We offer compelling research and powerful insights to our customers as well as providing recruitment and e-learning solutions within our core markets.

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.

We have offices in Gatwick and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company’s current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Crawley office and to work remotely for the rest of the week.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.

COMPANY BENEFITS INCLUDE

  • Competitive Salary
  • 25 days annual leave in addition to bank holidays
  • Contributory Pension
  • Life Assurance Scheme
  • Group Income Protection
  • Opportunity to participate in the Company’s Agile Working Policy

Register