Who we are

We are William Reed.

We are the leading expert in the global Food & Drink industry.

We have offices in Gatwick and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company’s current Agile Working Policy, the successful candidate would be required to work from our Crawley Office, Monday to Friday between the hours of 9.00am and 5.00pm.


Position: Full time (35hr per week), permanent

Location: Crawley

Are you a team player who thrives in a customer facing environment? Do you have strong communication skills, attention to detail and a knack for problem solving? If so, we have an exciting opportunity for a Facilities Assistant to join our team.

As a Facilities Assistant, you’ll play a pivotal role in ensuring the smooth functioning of our office environment. This is blended role responsible for front of house reception and a range of general facilities assistant tasks. Working alongside the Facilities Manager and Facilities team, you’ll be integral to maintaining our office operations and contributing to a positive workplace environment.

What you’ll be doing:

  • Be the first point of contact for all visitors attending the office, providing a welcoming presence at reception, handling queries, and assisting visitors.
  • Assist the Facilities Manager with on-site contractors, ensuring health and safety compliance and safe working practices.
  • Support the Facilities Manager in maintaining health and safety legislation compliance.
  • Escalate maintenance issues to William Reed’s approved contractors, and record and communicate these issues.
  • Provide cover for the Facilities Manager during leave and absence from site.
  • Perform regular inspections of the buildings to identify any maintenance needs or potential safety hazards.
  • Carry out minor maintenance tasks as the first line of response. Training will be provided to ensure these tasks are performed safely and effectively.
  • Assist the Facilities Manager with all matters relating to the management and control of waste and recycling streams.
  • Work alongside the team to issue and cancel staff and visitor door passes. Maintaining accurate records of issued passes and ensure security protocols are followed.
  • Provide porterage services, including the movement of furniture, equipment, and other items as needed. Assist with office setups for events and meetings.
  • Assist the Facilities Manager in maintaining a high level of security within the company and its property.
  • Manage the post room operations, including sorting and distributing incoming mail and preparing outgoing mail for dispatch. Deal with all aspects of courier receipts and despatches.
  • Assist other team members with sorting of incoming magazine returns where required.
  • Take part in the on-call emergency phone rota and deal with any arising issues accordingly, including keyholding duties where applicable.
  • Assist the Facilities Manager with overseeing other UK based offices in London and Brighton when required.


What you’ll need

  • Strong experience in customer facing roles, ensuring a positive experience and addressing any issues that arise.
  • Excellent verbal and written communication skills, to ensure clear and effective communication with colleagues, visitors, and contractors.
  • A good understanding of maths and English
  • Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook, etc.).
  • A proactive approach in identifying and addressing needs within the office environment and a willingness to help in assisting colleagues and visitors, ensuring a smooth and efficient operation.
  • Able to work effectively under pressure in time-sensitive situations.
  • Strong problem-solving skills to address minor maintenance or operational issues promptly. Applying logical thinking and practical solutions to overcome challenges effectively.

Other information

Company Benefits Include:

  • 25 days annual leave in addition to bank holidays- increasing by one additional day after 6 years, up to a maximum of 30 days.
  • An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our “MeDay”.
  • A volunteer day to take for supporting a chosen charity and giving back to the community.
  • Contributory Pension
  • Life Assurance Scheme
  • Group Income Protection

Why work for us:

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.

If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.